Shipping & Delivery
1. What are your delivery options?
a. Store Pick-Up at Dainese Singapore
Self-collection is complimentary, and you will receive a notification via email when your order is ready for pick up.
b. Can I arrange Lala move or Grab delivery if I choose store pick-up my order?
Yes, you can! After receiving the email notification for pick-up readiness. You can share the driver’s or rider’s details with us via WhatsApp.
Please note that this option is not available during online sales campaigns
c. Home delivery
For online orders or in App Purchase, we use third-party e-commerce for delivery
2. How long does it take to ship out items once payment is made?
Orders will be processed and shipped out within 3 working days. Once your item has been shipped, you will receive the tracking number via email.
3. How long does it take to receive my order?
For orders within Singapore, the delivery time is 3 to 10 working days, vary depending on destination.
However, delivery times might take up to 14 working days or more during public holidays, sales campaigns and festive periods.
4. Where do you ship? What are the international delivery options?
We currently provide shipping services within Singapore. If you would like to arrange international delivery, please contact us via email at support@ridelah.asia or reach out to us through WhatsApp at +65 9734 1953.
Kindly provide your delivery address and the details of the items you wish to purchase.
Our dedicated customer service team will be happy to assist you. Please note that international shipping may be subjected to import duties.
5. How much does shipping cost for my order?
To determine the accurate shipping costs for your order, please enter your address on the checkout page. The shipping cost will be calculated based on your specific location.
6. What do I do when my tracking number is not working?
You can reach out to us at support@ridelah.asia or via WhatsApp with your order number for us to further assist you.
7. What should I do when my tracking indicates ‘parcel got sent back to the sender’?
In case you did not manage to receive your item due to a failed delivery, you can contact us at support@ridelah.asia to arrange redelivery. Re-shipping fees may apply.
8. My tracking number shows that my parcel has already been delivered, but I have not received it yet.
Contact us immediately at support@ridelah.asia or WhatsApp us and we will assist you with your missing parcel.