Refund policy

Items may be returned within 2 weeks (14 days) from the date of receipt of the delivery.


They must be:

      • in original condition;
      • unworn (items may be tried on for size but not used);
      • unaltered;
      • unwashed;
      • with all tags in place;
      • returned in original packaging.

    If 30 days have elapsed since your purchase, we will not be able to offer you a refund or an exchange.

    We will only process returns for products that meet ALL the above criteria. If you returned items that do not meet the above criteria, we will not be able to give you any refund. The item(s) will be sent back to you and you may have to cover the shipping costs.


    Several types of products cannot be returned. They are:

        • Balaclavas and caps;
        • Innerwear (base layers);
        • Socks;
        • Sliders (shoulder, elbow, knee, and boots).

    Additional non-returnable items:

        • Gift cards.

    Any shipping fees paid will not be refundable.

    Items marked “on clearance” are not refundable.

    Online purchases cannot be returned at the physical store and must be processed via email or Whatsapp. Please see the FAQ for the returns process.

    We are not able to offer an exchange on returned items and all returned items will be refunded once they've been received by our warehouse and inspected. If you need a different size or colour of an item, please place a new order.

     

    Refunds

    We will notify you once your returned item is received and inspected. We will also notify you of the approval or rejection of your refund.

    If your refund is approved, a credit will automatically be applied to your credit card (if this is your original method of payment) or via bank transfer within 5 working days.

     

    Late or missing refunds

    If you have not received your refund yet after it has been approved, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted.

    Next, contact your bank. There is often some processing time before a refund is posted.

    If you have done all of this and you still have not received your refund, please contact us at support@ridelah.asia.

     

    Exchanges

    We only replace items if they are defective or incorrectly sent. If you need to request an exchange, please email us at support@ridelah.asia.


    There are 3 ways to make an exchange
    1: We will generate a return label for you, arrange the return for you and send you the invoice for payment. Once you transfer the return shipping costs to us, we will arrange the pick up. Upon receiving and inspecting the returned item, we will ship the correct product back to you FOC.

    2: You can arrange a trackable return shipping to us. Once we receive and inspect your item we will let you know the status and if the exchange is accepted, we will ship the correct product back to you FOC if everything is in order.

    3- You can arrange to come to our office by-appointment basis to make a physical exchange. You will need to schedule an appointment via Whatsapp to +65 9734 1953 or  support@ridelah.asia.